We aim to provide high-quality herbal products. However, if you are not satisfied, please review our return policy below. 🌿

1. Return Eligibility

You may request a return if:

  • You received a damaged product
  • You received the wrong item
  • Product is expired or defective

Return requests must be made within 3 days of delivery.

2. Non-Returnable Items

We do not accept returns for:

  • Opened or used products
  • Change of mind
  • Products damaged after delivery
  • Personal care items due to hygiene reasons

3. Return Process

To initiate a return:

  1. Contact our support team
  2. Provide order number
  3. Share clear pictures of the product
  4. Wait for approval before sending the item

Returns sent without approval will not be accepted.

4. Refund Policy

  • Refunds are issued only after inspection of returned product
  • Refund may be provided via:
    • Bank transfer
    • Exchange (if requested)
  • Refund processing time: 5–7 working days

5. Shipping Charges

  • If the return is due to our mistake, we will cover delivery charges
  • Otherwise, customer will bear return shipping cost

6. Exchange Policy

  • Exchanges are subject to product availability
  • Only one-time exchange allowed per order

7. Contact Information

For returns or complaints, please contact:

  • Customer Support: 03324245444
  • Working Days: Monday – Saturday